results

23 Dec, 2013

Defining a Good Change: It is More Than Results

By Randy Pennington|2016-10-29T15:29:37+00:00December 23rd, 2013|Business Growth, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change, Results|

Every change is evaluated against the result AND the damage inflicted during its implementation. Ignore the people side of the change (feelings and perceptions), and it is only a matter of time before the desired results suffer, too. The type of change needed in today’s successful organizations is continuous. It is generated from every level, and it requires engagement and commitment from those involved. You can mandate compliance. Commitment and engagement to make change work are volunteered when you focus on more than the end result.

18 Dec, 2013

A Result to Remember: It’s Not the Product. It’s the People.

By Randy Pennington|2016-10-29T15:29:37+00:00December 18th, 2013|Accountability, Business Growth, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change, Results|

Delivering customer service – at least the way it is practiced in most companies – is easy. The customer asks you for something, and you give it to them. Building a culture that is obsessed with serving customers is hard. Carl Sewell’s family of auto dealerships is at or near the top for sales and service with the brands they represent for one simple reason: They are the best at sustaining a culture that serves customers.

27 Nov, 2013

The Missing Measure that Drives Culture Change

By Randy Pennington|2016-10-29T15:29:38+00:00November 27th, 2013|Accountability, Business Growth, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change|

Culture change follows behavior and performance change not the other way around. If you buy into that premise, the behavior and performance you expect, enable, measure, reward, and hold people accountable for will become the habits that define the culture. The best organizations have clarity, alignment, and execution across each of these areas. And that leads to the question of “how do you know a change is taking place?”

14 Oct, 2013

Three Lessons About Leading Change from the Debt Ceiling Chaos

By Randy Pennington|2016-10-29T15:29:38+00:00October 14th, 2013|Accountability, Business Strategy, Communication, Corporate Culture, Government & Politics, Integrity & Ethics, Leadership, Leading & Managing Change|

There has to be something we can learn from Washington’s failure to address the debt limit, right? There are three very important lessons about leading change you can take from the chaos over approving the federal budget and raising the debt ceiling.

24 Aug, 2013

Another Book About Change?

By Randy Pennington|2016-10-29T15:29:40+00:00August 24th, 2013|Book Reviews, Business Growth, Business Strategy, Communication, Corporate Culture, Innovation, Leadership, Leading & Managing Change|

Why did you write a book about change? The host of a recent radio interview was being polite and, I suspect, genuinely interested. But the question is an important one—a quick search on Amazon.com found over 150,000 book titles that have something to do with change. Let’s assume that some of those titles are duplicates for hardcover, paperback, Kindle, etc. That still leaves thousands of books written on the subject. Aren’t those enough? The short answer is, “No.”

13 Aug, 2013

Connect with People Where They Are

By Randy Pennington|2016-10-29T15:29:40+00:00August 13th, 2013|Business Growth, Business Strategy, Communication, Corporate Culture, Leadership, Leading & Managing Change, Results|

Scott Keller and Carolyn Aiken, consultants at McKinsey & Company, suggest that 80 percent of what leaders care about and talk about when trying to enlist support for change does not matter to 80 percent of the workforce. To gain the commitment for the change that you want, you must connect with people where they are. You do that by making the change relevant and real.

4 Aug, 2013

The Problem and Opportunity with Change

By Randy Pennington|2016-10-29T15:29:40+00:00August 4th, 2013|Accountability, Business Growth, Business Strategy, Innovation, Leadership, Leading & Managing Change, Results|

Another blog post about change? Really? The last three I posted aren't enough? How about the thousands of other books, blogs, and articles on the subject? I am with you. I don’t need to hear another message that changes are coming and I need to get on board. And yet, we are confronted with this reality: Most of our efforts to make change work don’t work as well as we had hoped … or even at all.

23 Jul, 2013

The New Normal Has Happened Before

By Randy Pennington|2016-10-29T15:29:41+00:00July 23rd, 2013|Business Growth, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change, Results|

“When will things get back to normal?” That question has been asked countless times since the economic meltdown of 2008. Most people want to know when the job market will bounce back; the economy will return to something close to sustained growth; uncertainty will subside; or the rate of change will slow to a more manageable pace. But, what if this is it? What if instability, rapid change, and uncertainty are the new normal? And, what if I’m wrong and things bounce back quickly? If you can succeed now, you will crush it then.

14 Jul, 2013

Dodos and Coyotes: Only the Nimble Survive

By Randy Pennington|2016-10-29T15:29:41+00:00July 14th, 2013|Accountability, Business Strategy, Corporate Culture, Leadership, Leading & Managing Change, Results|

Your long-term success will quite possibly come down to a simple question: Are you a dodo bird or a coyote? Learn if you have what it takes to thrive in a world of constant change.

9 Jun, 2013

The Scary Side of Mentoring

By Randy Pennington|2016-10-29T15:29:42+00:00June 9th, 2013|Book Reviews, Business Growth, Corporate Culture, Leadership, Leadership Development, Results|

The old-fashioned view of mentoring is someone outside a learner’s chain of command who equips that learner with new skills and knowledge. It is an archaic expert to novice or smart to unwise philosophy. The goal is the transfer of information or expertise, much like pouring knowledge into the head of a passive learner. It is the model that antiquated teachers used to teach facts students only recalled long enough to score favorably on the test.

27 May, 2013

Past Success Proves You Were Right … Once

By Randy Pennington|2016-10-29T15:29:43+00:00May 27th, 2013|Accountability, Business Growth, Business Strategy, Corporate Culture, Innovation, Leadership, Results|

You own your logo and marketing message. Your customers own your brand relevance in the marketplace. And when your customers say you are irrelevant, no amount of advertising, positive press, or sales promotions will convince them otherwise. Two iconic American brands are proving that every day.

8 Apr, 2013

Opportunity Lost

By Randy Pennington|2016-10-29T15:29:44+00:00April 8th, 2013|Business Strategy, Leadership, Results|

In its “Economic Prospects for the Year 2000,” the writers at Business Week saw a glass half-empty and chose to see it as mostly full. The world painted in its 1989 article would have been a great place. The vision that they created was completely possible. We missed the opportunity. We lacked the rigor in our thinking and failed to consider all the possible implications of our choices. We lacked the discipline to execute toward the vision. And, we lacked the courage to confront reality and put long-term success ahead of short-term reward.

31 Mar, 2013

Congress, the President, the Sequester, and You

By Randy Pennington|2016-10-29T15:29:44+00:00March 31st, 2013|Accountability, Government & Politics, Leadership|

This week’s blog is a rant about the sequester that went in place in March. If you are sick and tired of the discussion, check back next week for something else. If you want to understand the impact of irresponsible leadership, read on. I promise this will step on everyone’s toes.

24 Mar, 2013

Fernando, Fred, and Results

By Randy Pennington|2016-10-29T15:29:45+00:00March 24th, 2013|Accountability, Book Reviews, Business Growth, Business Strategy, Corporate Culture, Leadership, Personal Development, Results|

Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results is loaded with practical examples and compelling stories of how individuals, companies, and entire communities have decided to distinguish themselves through service to others.

17 Mar, 2013

Random vs. Consistent

By Randy Pennington|2016-10-29T15:29:45+00:00March 17th, 2013|Accountability, Business Growth, Business Strategy, Corporate Culture, Execution, Innovation, Leadership, Others, Results|

Random acts of wow are wonderful. Do them. But that’s not where you’ll win or lose the game. Don’t think that some once-a-year special thing that you do ever takes the place of being the best at what matters most consistently.

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