Let’s cut to the chase. The short answer to the question of why people are leaving your organization is because they want to, need to, and can. There are those who leave with no plan for what [...]
Taxi companies could have created a ride scheduling and payment app. They didn’t. There are a number of reasons why it didn’t happen, but the biggest reason was reluctance to challenge the status quo. The same goes [...]
The world is in the messy middle of transformational change, and it sucks. The middle of every change – under the best of circumstances – can create anxiety, frustration, and insecurity. It feels like being [...]
Uncertainty and upheaval empower the voices of change, and a drumbeat for a new kind of leadership is emerging. By at least some indications, leaders are listening. A report released by McKinsey & Company says that 78 percent [...]
There has never been a time when the need for leaders to pursue positive change has been more crucial than it is today. That’s not to say that change has never been important in the [...]
Attracting new business doesn't stop even when you are short on funds. The Five Friends share insights on how to keep generating business without a huge financial investment. [...]
Compelling vision and core values defined? Check. Communication and alignment sessions with everyone? Check. Updated hiring and on-boarding processes to determine fit and ensure that new hires are on-board with your culture? Yep … you [...]
My father had a problem. He was the shop manager for the International Harvester tractor and truck dealership in the small town where I grew up, and his staff was upset about their pay. There [...]
Don Draper, the fictional advertising guru on the television show “Mad Men” said, “Change is neither good nor bad. It simply is.” Good luck convincing your team, customers, or vendors of that. Leaders want the [...]
Billy Crystal gave voice to what we all have felt: “Change is so hard.” Change, by definition, causes at least some level of discomfort. If it happens easily and overnight, it isn’t really change. That [...]
My friend – and one of the Five Friends bloggers – Mark Sanborn wrote an excellent blog post last week titled “Why You Might Want to Stop Being a Thought Leader.” The premise is that [...]
From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more [...]
I have stayed away from any direct public comment about the shooting of Michael Brown in Ferguson, Missouri. I don’t know the facts, and any comment would be pure conjecture. But, I do know what [...]
From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. [...]
The first two parts of this blog series dealt with what went wrong when the National Speakers Association announced a name change and re-branding effort at its annual convention on July 2. Today we look at what went right.