Are you afraid of being Uberized? You should be. Uber, Airbnb, and Lyft aren’t just the poster children for the Sharing Economy; they represent the continuation of a truth that is as old as civilization: [...]
You are now in the middle of a change. How you arrived here doesn’t matter. It could be a planned change gone awry, or perhaps a crisis forced you to do or be something different. [...]
Business today can feel like being transported to the pages of the Louis Carroll classic Alice’s Adventures in Wonderland. The potential solutions for meeting today’s challenges are just as confusing as the problems: Change your [...]
A strong, vibrant organizational culture is the ultimate engine for accelerating change and adapting to new opportunities. It can also be an anchor that holds you back and contributes to your downfall. Which is it [...]
Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals [...]
Change, disruption, and uncertainty are hot topics for today’s corporate and association meetings. This is the second time around for change as the topic de jour. Back in the 1990’s, the message was “Change is [...]
Billy Crystal gave voice to what we all have felt: “Change is so hard.” Change, by definition, causes at least some level of discomfort. If it happens easily and overnight, it isn’t really change. That [...]
What does the future look like? It is difficult to be 100 percent certain, but here are six trends that I believe will be a big part of our lives and work going forward: Customer [...]
Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus [...]
From Randy Pennington: It depends on your definition of “teamwork.” It is absolutely critical if you define teamwork as everyone having a shared vision; clear roles and responsibilities; delivering their best to help the entire [...]
There is no shortage of change models being pushed by authors and consultants. Each claims their supporters and detractors. I have one as well. It is the latest iteration of a model I developed and [...]
From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues [...]
From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more [...]
From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. [...]
I saw the movie Lucy this weekend. If you like a good sci-fi action movie combination put this one on your list. It isn’t amazing, but it will make you think. At one point, Lucy [...]