From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, [...]
Leadership is about the ability to influence others – nothing more and nothing less. It has less to do with position and is more about credibility, trust, and bringing out the best in yourself and [...]
Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus [...]
Leaders are known by their results. Your organization’s results improve when the performance of you and your people improves. It sounds obvious, and yet performance development remains, at best, an oxymoron along with jumbo shrimp, responsible [...]
The scariest change on your horizon is the one that you don’t see coming. The problem for most of us is that we are so busy taking care of the seemingly urgent stuff on our [...]
My friend – and one of the Five Friends bloggers – Mark Sanborn wrote an excellent blog post last week titled “Why You Might Want to Stop Being a Thought Leader.” The premise is that [...]
I had the good fortune to meet and work with Bill McDermott years ago when he was with Xerox. Since then he has gone on to lead SAP and now write an excellent book titled [...]
You and your business are more likely to become irrelevant before you ever become obsolete. Blackberry is a great example. Its market share for smartphones was 40% in 2010. It is less than 2% [...]
Former Secretary of State Hillary Clinton sent political commentators into high gear with her statement that businesses and corporations don’t create jobs. She went on to say that trickle-down economics has proven to be a [...]
The Road Runner cartoons are wrong. Wile E. Coyote is the exception rather than the rule. Coyotes are idea models for remaining nimble and flourishing in the face of change. Need proof? They continue to [...]
How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time [...]
From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues [...]
Your business, and your life are perfectly situated, organized, and operated to achieve the results you are achieving today. In short, you are exactly where you have earned the right to be. Don’t you hate [...]
From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more [...]
I have stayed away from any direct public comment about the shooting of Michael Brown in Ferguson, Missouri. I don’t know the facts, and any comment would be pure conjecture. But, I do know what [...]