When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you [...]
Past success only means that you used to be relevant. You have to move quicker if you want to stay up with your customers’ demands and your competitors’ innovation. So why do organizations struggle to [...]
"We think that society today suffers from a pervasive uncertainty about values, a relativism that undermines leadership and commitment alike.” This could be an observation about life in any area of contemporary society. It isn't. [...]
Your organization's long-term success ultimately depends on an intangible. It is a culture where every person at every level is focused on and committed to delivering meaningful results. Your competitors don’t hire all the geniuses [...]
What does the future look like? Truthfully, even the best futurists are right less than 90 percent of the time. When you look back at predictions for the future back in the early 20th century, [...]
Let's face it. Change would be easy if not for people. Building the sense of urgency to move forward and getting buy-in for your course of action are two of the most important leadership skills [...]
The Oxford Dictionaries has selected a word of the year annually since 2004. It is a “word or expression that is judged to reflect the ethos, mood, or preoccupations of the passing year.” We’ll take another trip around the [...]
Saying thank you shouldn’t be difficult, but apparently it is. Research from O.C. Tanner suggests that 65 percent of American workers didn’t receive a single piece of recognition in the past year. I’ve studied and [...]
My SHRM “Viewpoints” post about discipline in today's workplace opened with this: Progressive discipline, as practiced in most organizations, is legally defensible … and flawed in its logic. It is rooted in the decades-old mindset that treating people progressively [...]
“What do you think of the new Nike ad campaign?” That’s the question I’ve received more than once since the company introduced Colin Kaepernick as a spokesperson. The polls suggest that I would be predisposed [...]
Seeing the need to change rarely results in people, organizations, or even industries taking action unless a crisis forces them to do so. Blockbuster didn’t offer a DVD-by-mail service until Netflix posed a legitimate danger. Kodak held [...]
Taxi companies in over 50 U.S. cities utilize a ride-hailing and payment app called Curb. Using it on a recent trip left me with one lingering question: What took them so long? It’s not as [...]
“You shall know the truth, and the truth shall make you free.” It pains my Southern Bible Belt upbringing to say this. Taken in isolation, there is a great deal of evidence that this well-known [...]
Your best employees are contemplating quitting. Survey results from Job Seeker Nation and others suggest that as many as 82 percent of workers are looking for new job opportunities. This is more than people using [...]
The “William Tell Overture” starts, and a masked rider on a white horse races across the screen. “Hi-yo, Silver!” he yells. If you are of a certain age (like me) or an old west TV [...]