Taxi companies could have created a ride scheduling and payment app. They didn’t. There are a number of reasons why it didn’t happen, but the biggest reason was reluctance to challenge the status quo. The same goes [...]
Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” No one knows for sure if he actually said that, but it fits perfectly with my experience. The culture always wins. I wrote in [...]
Taxi companies in over 50 U.S. cities utilize a ride-hailing and payment app called Curb. Using it on a recent trip left me with one lingering question: What took them so long? It’s not as [...]
In the early days of the personal computer and internet, there were those who understood the tremendous promise that was to come as technology caught up with imagination. Most regular people, on the other hand, [...]
Disruption is everywhere, and everyone is in danger of being relegated to the junk heap of irrelevance. At least that’s the impression you receive from the articles, books, and speeches that dominate business education. While [...]
Back in June 2017, CNBC’s Jim Kramer predicted that Amazon, with its purchase of Whole Foods, would dominate the grocery industry in two years. At that time, I wrote that Amazon’s eventual domination wasn’t necessarily [...]
Sandra (not her real name) was baffled and a little disconcerted. The team that had performed so admirably just a few years ago was now struggling. They still executed the routine tasks and assignments with [...]
Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. They stop asking two crucial questions: What else can we do to enhance the customer experience, and what’s next [...]
Leading thinkers believe that AI will solve climate change, prevent all traffic accidents, and turn everyone into superhuman cyborgs. Then again, there are those who believe that AI could put almost everyone out of work, [...]
Distance might make the heart grow fonder in matters of personal relationships. In workplaces, distance – actual or perceived – can create silos and subcultures that undermine productivity, efficiency, and collaboration. That’s why leading companies [...]
What would be different in your operation if you could experience a 170 percent in engagement, a 294 percent increase in innovation, and a 221 percent increase in results? Would that give you a leg [...]
Forty-plus year old rock bands have something in common with forty-plus year old technology companies – it is easy to assume that their best days are behind them. Don’t let age, past success, or media’s [...]
Think globally. Act locally. The phrase entered the zeitgeist decades ago as a call for individuals and communities to consider the long-term impact of their actions on the environment. It has since evolved into use [...]
You could see the discomfort on their faces. A group of talented, committed professional sat in the meeting room as their leader – a key company executive – shared the organization’s strategic vision of the [...]
Building a business that lasts is the exception rather than the rule. Fifty percent of start-ups fail within the first five years. That number drops the longer you stay open, but even then, building a [...]