Let’s cut to the chase. The short answer to the question of why people are leaving your organization is because they want to, need to, and can. There are those who leave with no plan for what [...]
Hope, we’ve been told, is not a plan or strategy. It is wishful thinking that cannot be measured. You can’t hold people accountable for failing to deliver on hope. Hope is, also, exactly what we [...]
Your work as a leader – where you invest your energy and resources – must evolve and grow to ensure continued success in a world defined by uncertainty, upheaval, and change. This isn’t about your [...]
One outcome of the COVID-19 virus is that more and more companies are asking people to work from home. We don’t know the exact number, but approximately 26 million people were working remotely before the [...]
Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” No one knows for sure if he actually said that, but it fits perfectly with my experience. The culture always wins. I wrote in [...]
A Baby Boomer leader recently lamented in a workshop that it felt as if keeping employees happy had replaced keeping customers happy as a company priority. There were a few jokes that this was the [...]
Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear [...]
Past success only means that you used to be relevant. You have to move quicker if you want to stay up with your customers’ demands and your competitors’ innovation. So why do organizations struggle to [...]
"We think that society today suffers from a pervasive uncertainty about values, a relativism that undermines leadership and commitment alike.” This could be an observation about life in any area of contemporary society. It isn't. [...]
Your organization's long-term success ultimately depends on an intangible. It is a culture where every person at every level is focused on and committed to delivering meaningful results. Your competitors don’t hire all the geniuses [...]
What does the future look like? Truthfully, even the best futurists are right less than 90 percent of the time. When you look back at predictions for the future back in the early 20th century, [...]
Saying thank you shouldn’t be difficult, but apparently it is. Research from O.C. Tanner suggests that 65 percent of American workers didn’t receive a single piece of recognition in the past year. I’ve studied and [...]
My SHRM “Viewpoints” post about discipline in today's workplace opened with this: Progressive discipline, as practiced in most organizations, is legally defensible … and flawed in its logic. It is rooted in the decades-old mindset that treating people progressively [...]
“You shall know the truth, and the truth shall make you free.” It pains my Southern Bible Belt upbringing to say this. Taken in isolation, there is a great deal of evidence that this well-known [...]
Your best employees are contemplating quitting. Survey results from Job Seeker Nation and others suggest that as many as 82 percent of workers are looking for new job opportunities. This is more than people using [...]
