Leaders are known by their results. Your organization’s results improve when the performance of you and your people improves. It sounds obvious, and yet performance development remains, at best, an oxymoron along with jumbo shrimp, responsible [...]
From Mark Sanborn: First, it used to be enough to promise value to make the sale. If a client believed you could deliver, they gave you a chance. Today, you need to prove value [...]
The scariest change on your horizon is the one that you don’t see coming. The problem for most of us is that we are so busy taking care of the seemingly urgent stuff on our [...]
You and your business are more likely to become irrelevant before you ever become obsolete. Blackberry is a great example. Its market share for smartphones was 40% in 2010. It is less than 2% [...]
The Road Runner cartoons are wrong. Wile E. Coyote is the exception rather than the rule. Coyotes are idea models for remaining nimble and flourishing in the face of change. Need proof? They continue to [...]
How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time [...]
From Randy Pennington: It depends on your definition of “teamwork.” It is absolutely critical if you define teamwork as everyone having a shared vision; clear roles and responsibilities; delivering their best to help the entire [...]
There is no shortage of change models being pushed by authors and consultants. Each claims their supporters and detractors. I have one as well. It is the latest iteration of a model I developed and [...]
From Mark Sanborn: The worst enemy of business? Indifference. Indifference is a lack of concern, interest or sympathy and it hurts business in two areas: people & process. A lack of concern for your employees/colleagues [...]
Your business, and your life are perfectly situated, organized, and operated to achieve the results you are achieving today. In short, you are exactly where you have earned the right to be. Don’t you hate [...]
From Scott McKain: Customer service is bad at most places, because evidently that is what CEO’s and managers want. What other reason could there be for them to accept such miserable performance? Most care more [...]
I have stayed away from any direct public comment about the shooting of Michael Brown in Ferguson, Missouri. I don’t know the facts, and any comment would be pure conjecture. But, I do know what [...]
From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. [...]
I saw the movie Lucy this weekend. If you like a good sci-fi action movie combination put this one on your list. It isn’t amazing, but it will make you think. At one point, Lucy [...]
The first two parts of this blog series dealt with what went wrong when the National Speakers Association announced a name change and re-branding effort at its annual convention on July 2. Today we look at what went right.