Your organization's long-term success ultimately depends on an intangible. It is a culture where every person at every level is focused on and committed to delivering meaningful results. Your competitors don’t hire all the geniuses [...]
What does the future look like? Truthfully, even the best futurists are right less than 90 percent of the time. When you look back at predictions for the future back in the early 20th century, [...]
Let's face it. Change would be easy if not for people. Building the sense of urgency to move forward and getting buy-in for your course of action are two of the most important leadership skills [...]
Why is digital transformation still a big deal? It has been on the radar for at least five years, and yet the majority of CEO’s are still saying that projects or transformation initiatives are underway [...]
“What do you think of the new Nike ad campaign?” That’s the question I’ve received more than once since the company introduced Colin Kaepernick as a spokesperson. The polls suggest that I would be predisposed [...]
Seeing the need to change rarely results in people, organizations, or even industries taking action unless a crisis forces them to do so. Blockbuster didn’t offer a DVD-by-mail service until Netflix posed a legitimate danger. Kodak held [...]
Taxi companies in over 50 U.S. cities utilize a ride-hailing and payment app called Curb. Using it on a recent trip left me with one lingering question: What took them so long? It’s not as [...]
Your best employees are contemplating quitting. Survey results from Job Seeker Nation and others suggest that as many as 82 percent of workers are looking for new job opportunities. This is more than people using [...]
In the early days of the personal computer and internet, there were those who understood the tremendous promise that was to come as technology caught up with imagination. Most regular people, on the other hand, [...]
The President claims that Amazon is—in no particular order—ripping off the U.S. Postal Service, not paying taxes to state and local governments, and putting local retailers out of business. The facts, however, are not on [...]
Disruption is everywhere, and everyone is in danger of being relegated to the junk heap of irrelevance. At least that’s the impression you receive from the articles, books, and speeches that dominate business education. While [...]
A strong, vibrant culture is the accelerator that gives your company a sustainable competitive advantage. It can also be an anchor that holds you back and sabotages your success. So which is it for you? [...]
Back in June 2017, CNBC’s Jim Kramer predicted that Amazon, with its purchase of Whole Foods, would dominate the grocery industry in two years. At that time, I wrote that Amazon’s eventual domination wasn’t necessarily [...]
Sandra (not her real name) was baffled and a little disconcerted. The team that had performed so admirably just a few years ago was now struggling. They still executed the routine tasks and assignments with [...]
Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. They stop asking two crucial questions: What else can we do to enhance the customer experience, and what’s next [...]