Let’s cut to the chase. The short answer to the question of why people are leaving your organization is because they want to, need to, and can. There are those who leave with no plan for what [...]
“It isn’t the changes that do you in, it’s the transitions.” -William Bridges The Great Resignation, the Great Reset, the war in Ukraine, and even runaway inflation aren’t the entire story. There is an even [...]
My client Jay Cadler at Veris Manufacturing has a saying, “Never resting. Always investing.” The National Basketball Association (NBA) Free Agency signing period is the ultimate example of that. The bell rings at 6:00 [...]
Disruption and change are everywhere, and you may be thinking that the old rules of business no longer apply. On top of that, the news media and at least one – and probably all – [...]
Your work as a leader – where you invest your energy and resources – must evolve and grow to ensure continued success in a world defined by uncertainty, upheaval, and change. This isn’t about your [...]
One outcome of the COVID-19 virus is that more and more companies are asking people to work from home. We don’t know the exact number, but approximately 26 million people were working remotely before the [...]
You aren't in business to lose customers. The reality is, however, that the customer isn’t always right and not every customer is right for you. There are times when getting rid of a customer can [...]
Peter Drucker is credited with saying, “Culture eats strategy for breakfast.” No one knows for sure if he actually said that, but it fits perfectly with my experience. The culture always wins. I wrote in [...]
A Baby Boomer leader recently lamented in a workshop that it felt as if keeping employees happy had replaced keeping customers happy as a company priority. There were a few jokes that this was the [...]
We all want things to be better in our business. But for things to be better, they have to be different. And for things to be different, they have to change. Most of the leaders [...]
Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear [...]
Corporate CEOs aren’t paid to solve the worlds’ problems, protect communities, or look out for the long-term well-being of employees or suppliers. Milton Friedman told us that in 1970. Anything you do to protect the [...]
Your customers, both external and internal, are asking: Why you? Why now? What makes you relevant? More important, they will ask the same question every day into the future. Remaining relevant is your biggest challenge [...]
When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you [...]
Past success only means that you used to be relevant. You have to move quicker if you want to stay up with your customers’ demands and your competitors’ innovation. So why do organizations struggle to [...]
