Your work as a leader – where you invest your energy and resources – must evolve and grow to ensure continued success in a world defined by uncertainty, upheaval, and change. This isn’t about your [...]
You aren't in business to lose customers. The reality is, however, that the customer isn’t always right and not every customer is right for you. There are times when getting rid of a customer can [...]
A Baby Boomer leader recently lamented in a workshop that it felt as if keeping employees happy had replaced keeping customers happy as a company priority. There were a few jokes that this was the [...]
When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you [...]
Saying thank you shouldn’t be difficult, but apparently it is. Research from O.C. Tanner suggests that 65 percent of American workers didn’t receive a single piece of recognition in the past year. I’ve studied and [...]
“What do you think of the new Nike ad campaign?” That’s the question I’ve received more than once since the company introduced Colin Kaepernick as a spokesperson. The polls suggest that I would be predisposed [...]
Your best employees are contemplating quitting. Survey results from Job Seeker Nation and others suggest that as many as 82 percent of workers are looking for new job opportunities. This is more than people using [...]
Back in June 2017, CNBC’s Jim Kramer predicted that Amazon, with its purchase of Whole Foods, would dominate the grocery industry in two years. At that time, I wrote that Amazon’s eventual domination wasn’t necessarily [...]
Sandra (not her real name) was baffled and a little disconcerted. The team that had performed so admirably just a few years ago was now struggling. They still executed the routine tasks and assignments with [...]
Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. They stop asking two crucial questions: What else can we do to enhance the customer experience, and what’s next [...]
Leading thinkers believe that AI will solve climate change, prevent all traffic accidents, and turn everyone into superhuman cyborgs. Then again, there are those who believe that AI could put almost everyone out of work, [...]
Empowering employees to voluntarily help your company succeed should be, to borrow a phrase from Tom Peters, a “blinding flash of the obvious.” The metrics about engaging and utilizing your staff to share positive messages [...]
Everywhere you look someone is talking about corporate culture. It’s easy to see why. The research advocating for a culture that engages your team and makes employees happy is compelling. It is, after all, a [...]
What would be different in your operation if you could experience a 170 percent in engagement, a 294 percent increase in innovation, and a 221 percent increase in results? Would that give you a leg [...]
The days of sustaining the status quo are gone. You are either continuously changing to engage and excite your marketplace, or you are responding to impending disruption from someone who was innovating while you slept. [...]
