“We don’t do that stuff.” “What stuff?” I inquired to the person in the next seat. Truthfully, I knew what he meant. I had just responded to his question about what I do with my [...]
From Scott McKain: “Elected political leader as manager” is a dated, misplaced notion. Let’s change our thinking about the jobs of those we elect to significant positions. I never thought Jack Welch was an expert [...]
What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the [...]
Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals [...]
From Joe Calloway: In my 30+ years of working with leaders of organizations of every description imaginable, I’ve discovered a couple of truths about leadership and employees. One is that when a leader reaches the [...]
“Our organization isn’t working as well as it needs to be. Things aren’t bad. They used to be much better. The just aren’t that way now.” Every leader has, at some point, felt that everything [...]
The future belongs to the disruptors. Customers reward it. Your business survival demands it unless you want to be rendered obsolete by an unknown start-up or overtaken by a global company from a developing nation. [...]
From Larry Winget: A 10%, across the board, cut on ALL government spending. Everyone and everything in government bites the bullet equally with no playing favorites. There is plenty of waste in government and 10% [...]
You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to [...]
Father's Day will be here soon, and it started us thinking about lessons we learned from our fathers. We hope you enjoy them. From Mark Sanborn: My father spoke much good advice with me, but he demonstrated [...]
Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response [...]
The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near [...]
From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It [...]
If you aren't satisfied with the way your career is progressing, you are not alone. Most of your friends and colleagues share your frustration and even the ones who like their jobs want to do [...]
It is time to face the truth. The riots in Baltimore and elsewhere should have been anticipated and could have been avoided. They occurred because we – the American people – abdicated our leadership responsibilities [...]