Decisions are a funny thing. You can’t initiate change without them, and yet deciding doesn’t mean that anything will be different. For instance, President Lyndon B. Johnson announced a decision to end U.S. poverty in [...]
Recently, a client asked for help to understand why it struggles with creating a culture that values and engages people. In a moment of absolute clarity and candor, a mid-level manager said, “I think we [...]
Digital disruption is a BIG deal. It allows organizations to be faster, better, cheaper, and friendlier in every area of their business. It gave us Uber, Lyft, and Airbnb. It makes Amazon a huge winner [...]
As you read this, someone is considering – and probably working on – how to disrupt your industry. You won’t see them coming, and your first thought when they appear will be to focus on [...]
The town where I live is a microcosm of the entire country. Most people – especially those who don’t live here – would disagree with my assertion. I am fortunate to live in a community [...]
The aspirational words you hang on the wall and include on your website have less impact on your workplace and culture of success than you think. Everyone says some version of “Our people are our [...]
A Note from Randy: One of my very first municipal government clients was the City of Garland, Texas. The City Manager was a young, innovative leader on a misstion to re-invent government. I was fortunate that [...]
The genuine desire to increase the number of middle class jobs may be one of the only pieces of common ground on the American political landscape. The actual definition of “middle class” varies based on [...]
You’ve been there, right? The celebration kickoff meeting launching your new culture change initiative has come and gone. The optimism and hope for a future resembling the lofty words from the new corporate values statement [...]
Leadership is about the ability to influence the hearts and minds of others to take action. Regardless of your love or hate for President Trump, his unorthodox win and first 10 days in office offer lessons [...]
Think back on your career. Have you ever received too much recognition for the good work you have done? Have you provided too much recognition for the good work of others? The answer to both [...]
What does a snail say when riding on the back of a tortoise? WEEEEEEEEEEEEEEEEEEE! Besides being one of my favorite jokes ever, it also a reminder about the importance of perspective as you view the [...]
Building a business that lasts is the exception rather than the rule. Fifty percent of start-ups fail within the first five years. That number drops the longer you stay open, but even then, building a [...]
A former high school classmate recently greeted me with this comment, “You look exactly the same. You haven’t changed a bit.” My initial reaction was gratitude for the kind words and a moment of pride [...]
Your business didn’t start out with the intent to become lethargic and ultimately irrelevant. It began with an idea that would provide a product or service that is faster, better, cheaper, or friendlier than your [...]