Let’s cut to the chase. The short answer to the question of why people are leaving your organization is because they want to, need to, and can. There are those who leave with no plan for what [...]
“It isn’t the changes that do you in, it’s the transitions.” -William Bridges The Great Resignation, the Great Reset, the war in Ukraine, and even runaway inflation aren’t the entire story. There is an even [...]
Hope, we’ve been told, is not a plan or strategy. It is wishful thinking that cannot be measured. You can’t hold people accountable for failing to deliver on hope. Hope is, also, exactly what we [...]
The world is in the messy middle of transformational change, and it sucks. The middle of every change – under the best of circumstances – can create anxiety, frustration, and insecurity. It feels like being [...]
Even if the COVID-19 crisis has thrown your organization into crisis, you continue to feel its impact. The important lessons on maintaining connection, productivity, and engagement will continue for months and years. In the meantime, [...]
Everything you need to remember about your culture’s role in protecting and sustaining your organization can be learned from how viruses spread and grow. Admittedly, there is a risk in using this analogy. It can [...]
Uncertainty and upheaval empower the voices of change, and a drumbeat for a new kind of leadership is emerging. By at least some indications, leaders are listening. A report released by McKinsey & Company says that 78 percent [...]
Disruption and change are everywhere, and you may be thinking that the old rules of business no longer apply. On top of that, the news media and at least one – and probably all – [...]
Your work as a leader – where you invest your energy and resources – must evolve and grow to ensure continued success in a world defined by uncertainty, upheaval, and change. This isn’t about your [...]
One outcome of the COVID-19 virus is that more and more companies are asking people to work from home. We don’t know the exact number, but approximately 26 million people were working remotely before the [...]
A Baby Boomer leader recently lamented in a workshop that it felt as if keeping employees happy had replaced keeping customers happy as a company priority. There were a few jokes that this was the [...]
We all want things to be better in our business. But for things to be better, they have to be different. And for things to be different, they have to change. Most of the leaders [...]
Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear [...]
Corporate CEOs aren’t paid to solve the worlds’ problems, protect communities, or look out for the long-term well-being of employees or suppliers. Milton Friedman told us that in 1970. Anything you do to protect the [...]
When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you [...]
