"We think that society today suffers from a pervasive uncertainty about values, a relativism that undermines leadership and commitment alike.” This could be an observation about life in any area of contemporary society. It isn't. [...]
Taxi companies in over 50 U.S. cities utilize a ride-hailing and payment app called Curb. Using it on a recent trip left me with one lingering question: What took them so long? It’s not as [...]
Disruption is everywhere, and everyone is in danger of being relegated to the junk heap of irrelevance. At least that’s the impression you receive from the articles, books, and speeches that dominate business education. While [...]
Back in June 2017, CNBC’s Jim Kramer predicted that Amazon, with its purchase of Whole Foods, would dominate the grocery industry in two years. At that time, I wrote that Amazon’s eventual domination wasn’t necessarily [...]
Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. They stop asking two crucial questions: What else can we do to enhance the customer experience, and what’s next [...]
Leading thinkers believe that AI will solve climate change, prevent all traffic accidents, and turn everyone into superhuman cyborgs. Then again, there are those who believe that AI could put almost everyone out of work, [...]
Distance might make the heart grow fonder in matters of personal relationships. In workplaces, distance – actual or perceived – can create silos and subcultures that undermine productivity, efficiency, and collaboration. That’s why leading companies [...]
The future of business was foreshadowed in 1984. Not the book 1984 by George Orwell although you might make that case as well. The future we’re talking about appeared in a book titled Silicon Valley [...]
What would be different in your operation if you could experience a 170 percent in engagement, a 294 percent increase in innovation, and a 221 percent increase in results? Would that give you a leg [...]
Forty-plus year old rock bands have something in common with forty-plus year old technology companies – it is easy to assume that their best days are behind them. Don’t let age, past success, or media’s [...]
Digital disruption is a BIG deal. It allows organizations to be faster, better, cheaper, and friendlier in every area of their business. It gave us Uber, Lyft, and Airbnb. It makes Amazon a huge winner [...]
As you read this, someone is considering – and probably working on – how to disrupt your industry. You won’t see them coming, and your first thought when they appear will be to focus on [...]
You could see the discomfort on their faces. A group of talented, committed professional sat in the meeting room as their leader – a key company executive – shared the organization’s strategic vision of the [...]
Your business didn’t start out with the intent to become lethargic and ultimately irrelevant. It began with an idea that would provide a product or service that is faster, better, cheaper, or friendlier than your [...]
Depending on your preferred quote, the truth will make you miserable, make you mad, and set you free … but not until it is finished with you. I take no comfort in contradicting James Garfield, [...]